VB
VASNA B

1 reviews | Active since Jun 2010

26 Jun 2017, 13:21

Contract request - pathetic service

<p>I took my phone to Samsung for a screen replacement and they requested a copy of my contract before they begin with repairs. I contacted Vodacom to get a copy of the contract, only to be told this would take at least 7 days!!!!<br />This a contract I am paying (ALOT) for every month - the least they can do is provide a copy of the paperwork on request.<br />Team leader at customer servicee was zero help - thanks for nothing SIMPHOWE ZULU!!!!!!!</p> <p> </p> <p>Another reason to cancel this useless contract!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 14:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jun 2017, 14:48
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,