LR
Letitia R

1 reviews | Active since May 2019

13 May 2019, 09:45

Contract renewed without permission

I had a contract with Vodacom which was subsequently cancelled. I am now receiving statements saying I am on a new contract with Vodacom and owe R220. My number has been ported and I am no longer with Vodacom. I have tried contacting your call centre to no avail as every time I enter the number it tells me the number is invalid. There are hundreds of options to choose from and nothing pertains to my query. Please may someone contact me. I have tried all weekend to get someone to contact me but no one is getting back to me.

0
Replies (2)
Vodacom
Vodacom's reply13 May 2019, 10:00
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
LR
Letitia R's update28 May 2019, 13:46
Reviewer Update
I just received an an sms saying this has been closed yet I have had no response from Vodacom