MG
Mmasello G
1 reviews | Active since Jan 2023
04 Feb 2025, 07:48
contract renewed without me.
i have a complain, 4 years ago I settled my contract, only to find out later on my contract was renewed without my knowledge, and now I am being called by a lawyer to say I owe money, I have been trying to explain to them over and over again that I don't have that contract I paid it off, and now I have a default on my name for something a paid up. please can you rectify this now I am being abused by lawyers. ***
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Replies (3)
Vodacom's replyOfficial
04 Feb 2025, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2025, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
MG
Mmasello G's updateReviewer Update
04 Feb 2025, 08:43thank you
MG
Mmasello G's update04 Feb 2025, 08:43
Reviewer Update
thank you
Vodacom's replyOfficial
07 Feb 2025, 11:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the relevant department and the below feedback provided:
Please note that updates have been sent to the credit bureaus as the account is prescribed. The credit bureaus might take 7-14 working days to update the information. Regards Consumer Website Team
Please note that updates have been sent to the credit bureaus as the account is prescribed. The credit bureaus might take 7-14 working days to update the information. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2025, 11:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the relevant department and the below feedback provided:
Please note that updates have been sent to the credit bureaus as the account is prescribed. The credit bureaus might take 7-14 working days to update the information. Regards Consumer Website Team
Please note that updates have been sent to the credit bureaus as the account is prescribed. The credit bureaus might take 7-14 working days to update the information. Regards Consumer Website Team
Best regards,