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yaasir A
1 reviews | Active since Nov 2018
14 Nov 2018, 13:55
Contract renewed-upgraded
im shanaaz Abdulla my contract line and contact number is ********** 737. saterday I upgraded and renew my contract till date no one has called me. I am not sure what is going on.. can someone please let me know when is the delivery taking place. everytrhing has been confirmed and they told me delivery will be done by Tuesday no call no contact non..whatsoever..if I do not hear from anyone today I will have to cancel my business with Vodacom. cellc took 1 day to delivery.
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Replies (3)
Vodacom's replyOfficial
14 Nov 2018, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Nov 2018, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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yaasir A's updateReviewer Update
14 Nov 2018, 14:24hi, in due course if not enough. ineed time frames please
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yaasir A's update14 Nov 2018, 14:24
Reviewer Update
hi, in due course if not enough. ineed time frames please
Vodacom's replyOfficial
19 Nov 2018, 11:00Dear Yaasir,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Shanaaz today, we can confirm that the query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Shanaaz today, we can confirm that the query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply19 Nov 2018, 11:00
Official
Dear Yaasir,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Shanaaz today, we can confirm that the query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Shanaaz today, we can confirm that the query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)