Contract renewed **********ly

<p>I have a data contract with Vodacom which is due to end at end of March 2017, in February my account was debited with R769 instead of the monthly bill of R95. On enquery I was told that my contract was *******ly upgraded hence the increased charge. I was told to do an affidavit and send a copy of my ID which I did on 7 March 2017, I followed up with the call centre again on 10 March and was told there's no update on their system and I will have to wait the investigation is finished to find out if I will get my money back</p> <p>All I want is my refund of R674, they have established that there has been a ********** upgrade, why should I have to wait through their lengthy investigation to get my money back , I have debit orders that bounced because of their poor controls and processes. Please can I have a responce from vodacom reference number 1-1311D ********** 68</p>