SG
Shelley G

1 reviews | Active since Jan 2016

02 Mar 2022, 17:23

Contract renewal - got airtime but NO data

Received a call from Vodacom to renew/upgrade our contracts (cellphone and data). It was suggested that based on your statistics, that I take the R99/month airtime and an additional R79 for 5g day and 5g night data on my cell phone as I run a clinic and need access to both airtime and data. My total bill would therefore be R249. I accepted that. My new contact kicked in on 01 March and I have NO data on my cell phone - zero - you are now charging me for 'out of bundle' data. The calls are recorded. Kindly rectify this immediately as I can not be without data on my cell phone. Interestingly enough, my husband renewed his contract on the same day and also only has airtime - no data as per his telephonic discussion. Will provide both references and both names of the representatives we spoke to separately.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team