contract renewal

On Monday I did a contract renewal over the phone , NUMBER: ********** 978 , I spent about a hour with the agent going through all the questions and options , she even gave me a free 500 meg / month incentive. All was settled and she told me the new phone will be delivered. Well after 4 days I heard nothing from Vodacom so I phoned customer service and was told there is nothing on the system about a renewal. *** ! , So now I have spent another hour on the phone to the the call center trying the get this sorted out. and now I have to wait another effing week for you fools to do a simple renewal and delivery. Really vodacom ! , this is very annoying . PLEASE DELIVER MY PHONE TOMORROW OR ILL CANCEL EVERYTHING AND GO TO CELL C , AS IN THE PAST THEY HAVE GIVEN ME EXCELLENT SERVICE.