Contract renewal

<p>It's a little upsetting going to Vodacom for my 2year contract renewal to simply get told sorry I can't because my account record looks 'bad' because of a mistake made by Vodacom! A few months ago they stopped my debit order for some unexplained reason. Meaning I have to physically go into the store to pay my account every month. The Somerset store told me to phone a number and make arrangements for it to go back on debit order-which I did. Vodacom told me they will phone me in a week just to reassure that it's all been dealt with and settled. Yeah that phone call never happened. For the past two years there has been no payment problems at all until Vodacom decided to stop it. Now I can't get a new phone on my contract because of a 'bad record' that happened from your side. Going into the store and asking a consultant for help is pretty much useless. He did less than nothing to help me sort this out or try and ask someone if there is something to do about this situation. He simply handed me a number and said I should ask Vodacom to please see what they can do even though he is an employee himself. Thanks Vodacom for nothing. Will be cancelling my contract ASAP</p>