SD
Siyanda D

1 reviews | Active since Apr 2016

27 Jun 2017, 13:59

Contract reactivation enquiry

<p>I need assistance to set up a payment plan from Vodacom to reactivate my acc but I've been told since I had one in place and broke it, I can't get another one and will have to pay 12K which was orignally 7K a month ago.</p> <p> </p> <p>Mind you i did start paying for rectivation but was late on the first payment. I am just confused by this sudden increase in the cancellation fee from 7K to 12K.</p> <p> </p> <p>A consultant called me and told me that they don't have an option to allow me to continue paying the originally agreeed upon option - which I am aware was my fault, but it's going to be even worse to try pay 12K.</p> <p> </p> <p>seriously?</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jun 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jun 2017, 09:29
Official

Dear Siyanda,

Your matter has been addressed.

Regards,

Cassandra