1 reviews | Active since Apr 2016
Contract reactivation enquiry
<p>I need assistance to set up a payment plan from Vodacom to reactivate my acc but I've been told since I had one in place and broke it, I can't get another one and will have to pay 12K which was orignally 7K a month ago.</p> <p> </p> <p>Mind you i did start paying for rectivation but was late on the first payment. I am just confused by this sudden increase in the cancellation fee from 7K to 12K.</p> <p> </p> <p>A consultant called me and told me that they don't have an option to allow me to continue paying the originally agreeed upon option - which I am aware was my fault, but it's going to be even worse to try pay 12K.</p> <p> </p> <p>seriously?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Siyanda,
Your matter has been addressed.
Regards,
Cassandra
Dear Siyanda,
Your matter has been addressed.
Regards,
Cassandra
