Contract ran its course but cant cancel?

My contract has run it's course, so I decide to cancel. Every time I call the cancellations centre they advise systems are down (convenient for them), I wonder if they would be down if I was upgrading? <br> There is no option to have them call you back to cancel, I have to keep taking my roulette chance calling to see if they up (which the cancellations never are).<br> I then email them to cancel and receive an automated email stating, send bank account number and details with ID number back to this address, in this day an age of phishing emails, you must be kidding me:) Talk about a system set up to create risk to their clients for identity theft.<br> Lets see if I get any luck from HelloPeter