DJ
David J
1 reviews | Active since Nov 2020
15 Nov 2020, 00:44
Contract queries
For a telecommunications company to not offer email support is unacceptable. The FAQs and self-service options are useless and Tobi can't answer any of my questions. As a customer paying for 3 contracts why should I have to visit a store in order to resolve a basic query?
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Vodacom's replyOfficial
15 Nov 2020, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2020, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team