Contract put on Pending for 6 months ***

Please help me my name is Annah Nontombi Nkabinde and I have two contracts with Vodacom. The lines are *** and ***. The situation is both these contracts were due for an upgrade last year. I did attempt to do a upgrade for the *** number which the agent said it was a 50gig deal including a WiFi router. That was on 02 August of 2022. The router was apparently hi jacked while enroute, so I decided to cancel this deal since no one had informed me of the situation and I had been waiting.

After a few months I called again to try and upgrade in this same number ***,but I was told that the contract was pending,because it had a future open deal on it, and that was the router and 50gig, so it wasn't cancelled as I had said.

To cut a long story short the contract is still pending to this day and after several service calls logged,Vodacom has failed to cancel the contract and instead they are holding me a hostage. What is worse is that at this point I might be paying for a 50gig and WiFi router that I DID NOT RECEIVE while I am still on the old contract of 20gigs.

It's been such months of back and forth and I don't know who to report to now. I cannot cancel this contract there have been so many service calls I am told have been made. The ref number is on the subject block.

I now want all my contacts cancelled with Vodacom on both lines even the one I recently took for *** in March, it's well before it kicks starts in April today is the 14th 8f March.

My email address is *** And my phone number is *** or ***