Contract problems after migration to RED package !!!!!!

Hi, I was told by die Vodacom consultant that to be a RED customer you get perks and and and.. I have 2 problems. Well, my story is, I've upgraded to a so called RED package on 08 August 2017 but the contract only took effect on 01 September 2017,which I totally understand. On the package I've upgraded to, I was suppose to get the following extra: (Problem nr 1)

1. Super Rugby Jersey 2. 6 Months free Deezer subscription 3. 2GB extra DATA per month for 3 months.

Well, I just got number 3. It's the 6th of September already and I've phoned Vodacom customer services and the branch where I've upgraded numerous timesand everyone is just passing the bucket. Nobody seems able or want to assist me.

I will really appreciate it if somebody who knows what's going on at Vodacom please tell how to get my extras (nr 1 & 2) (which I'm actually paying for in the long run).

Problem Nr 2: Since Upgrading my email account ( ********** ********** doesn't work anymore. I received an SMS from Vodacom saying the service has been suspended. Again I"ve phoned Vodacom and they explained that it's because of the migration and will be rectified the next day. I'm still waiting. They've reset my password and nobody is able to help me. I'm using that email a lot on a daily basis and all the recruitment agencies contact me on this email which I'm not able to use for a week now. The customer services gave me two reference numbers but I need this sorted out ASAP and can't wait 7 days for somebody to contact me. Reference: 1_ ********** ********** (Extras) Reference: 1_ ********** ********** (Email)

If this is how you tread your so called "RED" customers I don't know how you treat your prepaid customers.

Your urgent response is highly appreciated.

Marie Nolan ********** 741