Contract Problems

I have opened a contract at Vodacom during the month of September. My contract was supposed to be activated the 1st of October. Since the 2nd of October have I asked Vodacom to assist me (in store and call centre). All answer I get is 24/48 hours sir. I really think this is unacceptable. They are quick to take my money but the service is pathetic. The assistant in the Vodacom shop gave me attitude and was very rude. All I want is my airtime and data THAT I PAID FOR and a proper explanation saying why my contract was not Activated but my payment was deducted.