MA
Marlon A

1 reviews | Active since Mar 2018

19 Jun 2023, 18:17

Contract price increase, due to battery theft and base station vandalism?

My Vodacom contract account has been increased yet it is a 24 month contract with 6 months remaining, tried resolving with the Tobi chat , however according to the customer care agent, Vodacom can change the contract when they feel like and I can cancel the contract if I want. Can someone from Vodacom please contact me and resolve this?

0
Replies (1)
Vodacom
Vodacom's reply20 Jun 2023, 07:32
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team