1 reviews | Active since Nov 2017
*CONTRACT PRICE INCREASE AFTER 2 MONTHS*
*UNFAIR PRICE INCREASE ON A UPGRADE ( after 2 months )
Please be aware that Vodacom is allowed to and will increase your agreed on tarrif/contract AT ANY GIVEN TIME . Think about this before you sign up or upgrade your Vodacom contracts.
I am writing to express my disappointment with a recent price increase on my mobile plan. As a loyal customer of 20 years, I upgraded my plan just two months ago. Unfortunately, I am now facing a 7.7% price hike with no additional benefits included.
While I understand that Vodacom may adjust pricing, I believe it's unfair for such significant increases to occur so soon after an upgrade, especially without clear communication during the upgrade process.
Transparency is crucial, Knowing this information would have allowed me to make a more informed decision about the upgrade.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
, I believe it's unfair for such significant increases to occur so soon after an upgrade which happened in March 2024.
Knowing this information a month earlier would have allowed me to make a more informed decision about the upgrade.
, I believe it's unfair for such significant increases to occur so soon after an upgrade which happened in March 2024.
Knowing this information a month earlier would have allowed me to make a more informed decision about the upgrade.