VK
Viv K

1 reviews | Active since Apr 2014

23 Jun 2015, 18:04

CONTRACT PRICE INCREASE

Dear Vodacom<br> You gave me notice that you will be increasing my two year contract by approximately 10% in May 2015. I have had a lot to deal with since that notice and that is why I am only querying this ISSUE now.<br> I had recently upgraded my 2 year contract in January 2015. After 5 months into the contract there is a price increase of 10%??!! How can this be justified when the national inflation rate is 4%??? I upgraded to a plan which suited my pocket and now I am over my budget!!! I don't live beyond my means - sticking to a budget is paramount! I have been with Vodacom since 1999 - a total of 16 years!!! (8 Contracts and currently on my 9th) Surely the new price increases could easily have been ONLY app**** to your new/upgrade customers??Clearly, my Brand Loyalty accounts for nothing!!! Now I have to find the extra 10% from my already constrained, small monthly expenses budget. SHAME ON YOU VODACOM for milking us 'little people' and driving us unexpectedly into harder times! I would never have signed up for another 2 year contract if I had known this could happen! I am very ANGRY AND DISAPPOINTED in you VODACOM.. especially after years of loyalty! Are you even concerned? Vivienne

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2015, 11:05
Official
Hello VivKemp,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,