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Fatima R
1 reviews | Active since Apr 2015
14 Apr 2015, 13:09
Contract Price Increase
I cannot understand how Vodacom can increase their contract prices whilst the contract is still in progress. I can understand if a new contract is signed, but for existing contracts...??!?!!? <br> <br> Is this in line with the Consumer Protection Act? When i signed the contract, i don't recall the person ever telling me about contract price increases whilst the contract is in progress. Surely this must be communicated upfront? Is there some bigger crisis at Vodacom that they suddenly need additional fee revenue?
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Replies (1)Vodacom's replyOfficial
14 Apr 2015, 15:37Hello Fatima Rhoda,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2015, 15:37
Official
Hello Fatima Rhoda,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
