DK
David K
1 reviews | Active since Dec 2024
23 Jul 2025, 07:24
******* Contract premium increase
Who gave Vodacom the right to just increase my monthly contract premium? Due to economical difficulties, inflation and interest rates. I agreed on a specific monthly premium. This is the first time I have experienced by a SP to just increased your premium. We have a agreement and nothing stated that the premium can be increased due to some economical difficulties! I will report this to the ombudsman! *****s this Vodacom. I am so disappointed in them. Not to talk about the poor data signals!
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Replies (1)Vodacom's replyOfficial
23 Jul 2025, 08:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2025, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
