Contract prematurely cancelled, clueless staff and unauthorised disputed debit orders passed

<p>My contract was incorrectly cancelled a month before its end period after I had asked not to be upgraded after the contract period comes to an end. Charges of R391.75 were charged to my account, every other day I was bombarded and harassed with calls and texts because my account is now apparently in "arrears" even after I lodged a complaint disputing the amount and pointed out that the error was on Vodacom's side. Mamphele? the supervisor from the collections department assured me that the arrear amount had been reversed only to find out that the amount due to be debited off my account tomorrow includes that arrear amount. I received NO SERVICES FROM VODACOM IN THE MONTH OF JANUARY, NO R350 AIRTIME WAS GIVEN TO ME AS PER CONTRACTUAL AGREEMENT,yet they have the nerve to take money off my account before this dispute is resolved. I will reverse the debit order as soon as it comes off my account (Thank goodness to FNB competent systems in cellphone banking - take note) until this matter is resolved. Should this resort to the suspension and/or cancellation of both my contracts, so be itt, I will take this matter even further and make sure that word spreads about your lack of customer service and where your priorities lie- in our bank accounts. Please train your staff adequately, I was sent from one department to another without resolve and noone seemed to have a clue on how and who could assist me. It is both frustrating and such a waste of my time after being such a good customer for years to have to deal with your incompetency in the last 3 weeks!!!</p> <p> </p> <p>Please have this matter sorted out ASAP!</p>