Contract Porting

<p>I have a Telkom prepaid number. I app**** for a Vodacom contract. I got the contract but only the devise was delivered. As per my numerous conversations with the call agents (I feel they are not competant) I informed them that I have to received the bennefits of the contract except for the devise. </p> <p> </p> <p>I went to my nearest store for assistance and was told they can not help me and that I must send an sms. I did send the sms, but nothing happen.</p> <p> </p> <p>Today 6 June I contacted the 082 111 number and was told to phone ********** 4. After phoning them they sounded like I did not know what I was talking about.</p> <p> </p> <p>Please advise why I must sort out this issue? I informed the agent when the application was done that I want to port from Telkom to Vodacom.</p> <p> </p> <p>I urgently need this resolved.</p> <p> </p> <p>Thank you</p>