Contract Phones soft lock and they don't know why !!

<p>All 3 our phones have been soft locked with Vodacom. The account is up to date and paid. I walked in at Vodacom shop Savana mall Polokwane and they unlocked the phone, later the day the phone locked again. I logged a call with Vodacom accounts and they esculated the matter. the second day I contacted them again and they could not tell me why the phones were locked. After a long telephone call I eventually spoke to the call center supervisor who assured me it would be sorted. it was unlocked and to my joy softlocked again later the day. The phones are locked and this is now day 3. for heavens sake Vodacom, find a solution. Its your product you should solve this matter urgently or I will escualte this to the consumer board.</p>