MK
Matodzi K

1 reviews | Active since Aug 2012

05 Aug 2015, 15:01

Contract phones not priced as per the advert

I app**** for a contract phone online (Huawei P8 lite) and i chose the plan for 199. After applying i got an SMS saying my application has been approved but on the web page there was a message saying i do not qualify for the contract deal i selected. I then used their chat service to ask what the issue is and the person i chatted with called me and advise that my profile does not allow me to buy the phone for 199. i need to take the deal for 349. which will give me 350.00 airtime.but that's not what i want. i want the phone for 199 with 110 airtime. I wasted so much time applying for this phone and in the end im told my profile doesn't allow me to take the phone for the price which was advertised. i would understand if i just didn't qualify for the phone completely.so Annoyed

0
Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 09:07
Official
Hello Mukwevho,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team