1 reviews | Active since Oct 2017
Contract phone warranty
I bought an iPhone contract phone at Vodacom shop Brooklyn mall Pretoria next to mugg and bean on the 13 April 2017. It was starting to give me problems like restarting, then I went to Brooklyn Pretoria Vodacom shop next to mugg and bean on the 26th September 2017 for them to fix it for me since It's 6 months old and still under warranty.
I then received a message from them on 12 October 2017 that I need to pay R5812.86 for them to fix the phone. I declined the R5812.86 quote from Vodacom repairs shop at Potchefstroom and went back to Brooklyn Pretoria Vodacom shop, then consultant told me that they will give me my phone un-repaired and I will have to continue paying for that phone every month until my contract ends. I asked him how do I pay for the phone that is not working for 1 year and 6 months. I called Vodacom call centre to cancel my contract so they want me to pay R6000.00 which I don't have.
So I am requesting my phone back in a good condition since it is still under warranty please!! Job No: ********** 7
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Disebo
Please be advised feedback has been provided to you via email.
Regards,
RJ
Dear Disebo
Please be advised feedback has been provided to you via email.
Regards,
RJ
