Contract phone sales

I bought a brand new Sony m4 Aqua at vodacom customer care and opted to use my existing number the consultant told me that it will be activated within 24/48 hrs but they didn't, on the 12th I received an sms my vodacom stop order went thru they only took 207 instead of 326 but the contract wasn't activated on the specified number,when I call customer service they couldn't help me because I am still prepaid and want to inquire about my contract and the contracts division don't have my details because I am not on contract yet so the consultant advised that I should go to the customer care and I went back to menlyn I am only available on weekends so when I get there Langa who helped me was not there so Charmaine checked the status of my application on the system and it said connection succesful and the customer has not complained yet I was complaining but couldn't get thru to Langa because the person who was answering the *** number I was calling to said calls can't be transferrred to consultants.I am still not connected <br>