Contract phone repair cost!!!

<p>I have a contract phone with vodacom. The phones screen just went black, on the phones background all apps are fucntioning (can hear the sounds). The phone has never been dropped, no water damage, chipped or nicked - which is a technical fault with the phone. As per the contract any damages to the phone is my cost and any technical fault vodacom will repair under the 24 month warrenty. I have sent the phone for repairs and now i must pay R2 637.60 (which more than the value of the phone). </p> <p>I contact vodacom after hanging on the line for almost 15 mins, dealing with and imcompatent agent "i cant assit" " well than you must just pay it" " we cant help you" "its your problem" i called for a supervisor and she refused me to speak to one .... i mean what the **** service is that! im then given a number to the repairds headoffice which guess what doesnt ****ing wor****!<br /><br />Somebody need to take responsebility, im sitting without a phone for one month. the phone has a technical fault which you cover under the 24 month contract which is also advised when you purchase the phone!!!!!<br /> <br /><br /></p> <p> </p>