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Nthabiseng
1 reviews | Active since Oct 2022
11 Dec 2023, 10:57
Contract phone query
I had the worst experience with you, paid up my arrears amount, settled the account but you don’t want to close up my account and you still say that I owe in total I paid R11000 for a phone that’s worth R7200.
Helpful (0)
Replies (4)0
Replies (4)N
Nthabiseng's updateReviewer Update
11 Dec 2023, 11:18I just got a call saying that I owe R9000 on top of the 11000 that I paid.
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Nthabiseng's update11 Dec 2023, 11:18
Reviewer Update
I just got a call saying that I owe R9000 on top of the 11000 that I paid.
Vodacom's replyOfficial
11 Dec 2023, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2023, 12:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2023, 07:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/12/12 at 10:13:45, there is a balance still to be paid. You've confirmed you'll make a payment in 2 parts.
The contract *** however has been cancelled.
Should you wish to retain the number do recharge immediately.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards Vodacom Consumer Website Team
The contract *** however has been cancelled.
Should you wish to retain the number do recharge immediately.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2023, 07:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/12/12 at 10:13:45, there is a balance still to be paid. You've confirmed you'll make a payment in 2 parts.
The contract *** however has been cancelled.
Should you wish to retain the number do recharge immediately.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards Vodacom Consumer Website Team
The contract *** however has been cancelled.
Should you wish to retain the number do recharge immediately.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid Sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service)
Regards Vodacom Consumer Website Team
Best regards,