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Matshidiso M

1 reviews | Active since May 2024

05 Nov 2025, 10:59

Contract phone opened *****ulent.

My name is Matshidiso, I am unhappy customer. Recently I have been receiving message on my phone that if I don't make payment on my vodacom account, they will close my phone. I never had contract phone with vodacom, I use prepaid. On the 03 I visited Maponya vodacom shop to have clarity about what's going on, they assisted me but I was not happy with the outcome because they are not allowed to tell. They just told me contract was opened this year on June, they advised me to do affidavit and they said they gonna send it to their ***** department.

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Replies (2)
Vodacom
Vodacom's reply05 Nov 2025, 13:27
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply17 Nov 2025, 16:25
Official
Good day, We’ve been unable to reach you on the listed number. Kindly confirm an alternative contact number and a convenient time for us to get in touch. Regards Consumer Website Team

Best regards,