KL
Keegan L
1 reviews | Active since Jul 2013
21 Nov 2019, 13:01
Contract Phone not delivered.
I have been waiting for my contract phone to be delivered. I was assured it would be delivered last week as I am about to travel and need to get things sorted. I have to sit and wait for delivery as nobody else can sign for it? No decency to call and tell me when it is going to be delivered. Very disappointed by the service. On the verge of switching Networks
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Replies (2)
Vodacom's replyOfficial
21 Nov 2019, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply21 Nov 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Nov 2019, 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Nov 2019, 15:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team