Contract phone - no stock to replace a lost phone

I am raising a complaint against Vodacom shop in Vryheid KZN. I have a contract phone with insurance that got lost mid-December 2022. I reported it lost on the 20th of December 2022. I was told the phone is not available on stock, I must wait for it to be shipped from China which they said it will delay because there was a lockdown due to Corona outbreak. I had to wait without a timeline. I keep on following up and I still do not have a phone, it is almost 3 months waiting for a phone that I am paying for monthly. I believe there is no way that all Vodacom shops in South Africa do not have stock. On Tuesday the 14th of March, when I last followed up on the availability of the phone, I was told that it will be available on Friday the 17th. On Friday I enquired whether it has arrived, and I was told no, they are struggling to get stock from Vodacom. They asked for my ID copies that same day and there has not been any feedback until today. Please help me get the phone.