Contract Phone : Account Number : I***-1

<p>Good day</p> <p> </p> <p>I hope my query is now attended to and taken seriously I took out a new contract in June already and it seems my problem cannot be sorted. I have called and emailed and still nothing. I should have just followed my instinct and cancelled everything with Vodacom. I called in to cancel my contract as it was coming to an end spoke to one of your agents in the Retention Departments who convinced me to upgrade and that he will find me the best deal and he will call me back. </p> <p> </p> <p>To which he called me back and offered me a IPhone 5 16 gig for R288 per month included was a Vodafone Tab 10 which was supposed to receive 500MB of data for 12 months till today I am yet to receive it and the sim card cannot be activated I tried calling ; going into the service centres and nothing. If this will help the sim card’s bar code is ********** ********** 817549 PUK: ********** 6 it is still not activated. 2ND I was to receive 100 SMS per month and 250MB on my IPhone and nothing has materialized. The only thing I am receiving is the R200 airtime every month.</p> <p> </p> <p>I have also tried going into the service centres and was told they could not help me I should call the Vodacom call centre where I was moved from pillar to post and yet no help was received. The only thing I could pick up was that the guy who called from the retention department falls within the Bytes Section of which that does not really concern me. Vodacom has my numbers and all your calls are recorded why not listen to our conversation. I am really tired of this and paying for a service I did not sign up for. If the matter cannot be resolved can I then request that Vodacom give me my settlement so I can just cut all ties with you as I am receiving horrible service from you it’s already 6 months and I am not enjoying the benefits of having a contract cell phone.</p> <p> </p> <p>I hope you find this in order.</p> <p> </p> <p>Disgruntled costumer</p> <p>ET Chauke</p> ********** <p> ********** 600</p> <p> </p> <p> </p>