Contract phone

Vodacom new contract

I am nt happy with the service i got and how consultant handle my case,i have been sent frm pillar to post..i made an upgrade on my existing contract and also made a new contract.exist contract phone was deliver and new was not.i called and enquored i was told they having delays with new contract phone and they said i wil get the phone in the next two working days..a week past,i called again and i was told my application is pending the 1st consultant who assisted me forgot to press submit button.now i must start afresh application and it might take fews days..

Why must a client surf if consultant is the one who made a mistake