Contract phone
On Friday 19 of January 2018 I received my phone as agreed with the network provider and they said, they will port my number to their network. till today 22 January 2018 my number has no network because they have ported the number and the sim car has no network. When I call the customer services for help, they always have different answers and claim that the sim network is fixed while it is not. I waited until its Monday so they contact me at my office number since my network is not working but they haven't called back. Vodacom has a poor services and stuff that does not know what they are employed to do.
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Replies (2)
Vodacom's replyOfficial
22 Jan 2018, 16:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2018, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2018, 09:54Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Vodacom's reply24 Jan 2018, 09:54
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,