Contract phone

<p>November 2015 I settled my account at Vodacom wonderpark so recently I was checking my ITC record in 2 different reports it appears as active. so called the call center on Friday the 20/01/2017 I called the prepaid department I was told it has to do with a contract so agent transferred me to the contract department, the contract department said no they can’t help and again I got transferred to the prepaid which I ended up losing it and hung the phone up.</p> <p> </p> <p>23/01/2017 I called again this time the prepaid department said I have to speak with the contract department I was transferred to the contract department and the lady I spoke too said no contract department can’t help I have to speak with account, accounts department said I have to speak to contracts as she cannot see anything from that side again I was transferred to the contract department and again the contract department said no this account is with the legal so he said hold for the legal department and I said put me to the complaints department as I was tired for being transferred from agent to agent to agent without being helped nor trying to figure out what seems to be the problem. Now instead of being transferred to the legal department I got connected to a voice machine</p> <p> </p> <p>Vodacom please I beg now this contract phone ********** was settled in 2015 already. Am trying for a home loan now and for the fact that it still reflects as active is affect my credit record please rectify this , send me conformation that its resolved and also create workshops for your employees on good customer services and teach them how to direct call to the correct department.</p> <p> </p> <p>Please sort this out if you still care</p> <p> </p> <p> ********** </p>