CONTRACT PERIOD DISPUTE

It is disappointing that I have to resort to Hello Peter to try and get Vodacom to pay attention. I signed a 24 month Tablet contract with Vodacom on 29th April 2016, at the time these tablets were advertised on a 24 month contract, my contract clearly indicates that I signed and initialed next to 24 months, and my statement for the past 24 months clearly states 24 month contract. Yet despite me contacting the store where I took the contract, as well as twice online, it is clear that Vodacom are not checking the facts and keep sending me "noreply" correspondence telling me it is a 36 month contract. If this is the way Vodacom treat clients, it is possibly time to start migrating my contracts as they come up for renewal