Contract payments

<p>I have been expereiencing a lot of problems with Vodacom relation to my contract . I have called the call center 3 times and all i received was bad service and poor customer service . I called because vodacom is taking double or more than what they supposed to take on for the contract , I have been calling the call center seeking assistance and they cant seem to help me . This month they did not just take double but they debbited my account twice , I called in and spoke to Pinky Rakabe reference for my call ( ********** 94) She did not try to assist me instead she was impatient and told me about how she could not help me . I asked for a transfere to someone that could assist and a lady named Elsie Seabi was the consultant i was told could assist reference for the call ( ********** 04) she was not willing to assist me or give me any work around . She also stated how at the solutions department they can not call a contract holder who uses a different network on that number that they use .</p> <p>my questions are really easy so if i have a data contract with vodacom and i have queries i will not get assistance because my number is with a different network?</p> <p>what is happening to the extra money i have been paying , how long should i wait to receive it ?</p> <p>will the only way to get assistance be to take legal action ?</p> <p>why is vodacom employing such useless and rude consultants that are of no use ?</p> <p>The vodacom solutions department headed by Ernest Manyenye is the most useless "solutions" department by far .</p> <p>I have taken it upon myself to gather texts and emails pertaining to this issue and will find an alternative because I clearly the resources vodacom has put in place is rendering useless .</p> <p> </p> <p> </p>