Contract paid up... continue for Vodacom

Since my complaint on hello peter, vodacom has send me a message on the site to say one of their consultants will contact me ... till today no one has contacted me. The company that handles their collections, at HP Attorneys, has send me another mail to ask for the evidence to show that i in fact cancelled my contract. So typical. No sense at all , instead of investigating and getting the facts right , they come down on the client and demand proof from the client's side as if the client is at fault. Common sense ... you should have first checked if the contract that they are saying was not honoured for two year was indeed honoured. Sorry i will not pay R4 per page for me to show to them that i have been paying my bill religiously every month. I would put myself into more debt as i an unemployed person. Secondly , vodacom claim that they have all their calls recorded, i dont have a phone that record all my calls. So , get all the calls that you as a company has of my nr to and from you and listen to the recordings . Then how is it that right now , i am on pre paid , after my conversations that i mentioned to them , why would they then allow me to be on pre paid? they put my nr on pre paid, not me? if in their books , i am on pre paid, how is it that i still owe them? Should my services not have been suspended until i could pay them even if it is on pre paid? why still allow someone who owes you to have the benefit of your services? Then there is the contract? , surely you know when a contract comes to an end? How have you established that after i have told you on the phone that i cannot afford any contract as i am unemployed did you still carry on debiting me and letting my contract continue??? Talk about reckless lending.... how does an unemployed person afford to pay a monthly premium of R408 for a cell phone contract , yet you are unemployed???? I really don't know where this will end, but i know for sure , they did not do their investigation, nor did they adhered to my conversations when i told them that i cannot afford another contract of any sorts. It is so disturbing that a huge company like Vodacom are so *********** with customer service . They have affected my mental health, my time and my anxiety levels. Added more pressure on me emotionally because of the state they have put me in . To add to this , they are not getting back to me, almost to run up my anxiety more in order to wait for their outcome. The message was send to answer , but no action has been taken. So here i am anxiously waiting , i know i have paid them, i know i have done my part, but now i have to proof it to them, yet they are the ones sitting with all the evidence. The ball is in their court, and they can delete my conversations, and simply advise that their is not recordings, and i will still loose if i have to proof payment as i will then have to ask the bank to provide me with statements of my account for the past two years , which will cost me R4 a page to proof my side of the agreement. In this case the client must pay, yet the client honoured the contract and the evidence is already with the company.