Contract paid now listed on credit profile as account in arrears

Requested settlement amount - was quoted 13 490 98. Paid 12 200 on the 4 February 2024 Confirmed with consultant at Vodacom The Grove that the last instalment will be on the 15 February 2024

Contract was not cancelled so I had to go back to Vodacom The Grove, consultant did not advise that I had to submit documents to early cancellations.

On the 22 March 2024 it was confirmed that my number is now prepaid.

On the 9 May 2024, mt credit score decline drastically due to my Vodacom account being in arrears. Visited Vodacom The Grove, consultant could not explain as to how. She put me through to Vodacom call centre, the consultant could not provide a way forward

I have been with Vodacom for 16 years. I’m now on my 4/5 contract

It seems the norm to steam and shout before receiving assistance from Vodacom. It was the same when I app**** for a contract in 2019 as well as 2022

Cab this please be sorted asap as my credit profile is taking a knock!