Contract paid in full, but still debit order taken

Monday 16 Nov 2015 I paid my contract in full for early cancellation of contract based on quote received from Vodacom. The next day PAT at [Email Removed] informs me that contract is cancelled, the same day the phone was disconnected from Vodacom and all the airtime etc on the contract lost. So, full and final settlement. 1st December 2015 Vodacom neatly just carried on and the debit order went of my bank account for the same contract cancelled two weeks ago. Same day I sent a mail inquiring from PAT what's going on and I want my money reimbursed, the mail was delivered and read receipt confirmed but to this day PAT (Vodacom) disappeared. No reference number, no response, nothing! So I thought I'd take it up with ICASA seeing that they are the watchdog.<br> So I send a mail to ICASA to inform them, Portia Mkhwa**** responded from ICASA and told me that I must get Service Provider to respond and get a reference number from Vodacom otherwise my complaint will not be taken into account!!!<br> Vodacom ignores me, then I go to ICASA and they tell me as long as Vodacom ignores me they can't help either. Now what?