RM
Riaan M

1 reviews | Active since Oct 2020

07 Sept 2025, 06:31

***** ******* contract package amendments

Good day,

Please find urgent complaint query. I took out a Vodacom cell phone contract for 846.00. Now my package is sitting on 1400.00. Vodacom has *******ly been adding or increases my package, and I have never given consent to this. I called the called the call centre multiple times to have this sorted, my credit score has been affected due to all of this. This is completely ******* I will log a hello Peter complaint and make sure these actions gets exposed . I have been trying for months to get my package to the original contract amount, but instead they are increasing it without my authorization. If this matter is not address asap, I will ensure this gets exposed on every platform. Clearly there is someone committing ***** under my profile, but nothing is being done.

ACCOUNT NUMBER: I***-4

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2025, 09:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Sept 2025, 12:44
Official
Dear Riaan,
 
Thank you for taking the time to share your concerns with our office. We sincerely appreciate your effort in bringing this matter to our attention. 

Please note that while we were unable to reach you directly, we have responded to your query via email.

Kind regards, 
Vodacom Consumer Website Team

Best regards,