Contract Package

I Lindi Ndaba went to Maponya mall to upgrade the fones on de fifteen of February;Samsung J2 core;de following day the sixteen we realise that de one fone is not workng;de settings are not working even if u set just a simple thing like time;on de eighteen it was Monday I went back to Vodacom Maponya mall for complain an Vanessa said it's bcos my son created an email address;he was not suppose to create cos hes under age,on Wednesday I went back again they tried to set de fone but it only said Contact your IT connection; dey said I must come again on Thursday wen I get there I told dem dat I need to cancel cos I can't pay for something dat is not working;Vanessa ask for de guy Siya who is working with her to assist with BY PASS;so Siya de guy from de shop called somebody outside de shop n ask for a price for by Pass;dey guy said R40 for de first tym;after dat he called again n Siya change de price to R150,Den I told dem dat Im not going to pay outside de shop n for something dat I never used;Den Vanessa told me dat if I don't want to pay;dey r booking de fone to Vodacom to be fixed n I have to pay Two hundred n fifty five for something dat I never used;Den I said Im cancelling de fones cos zI Den I said Im cancelling de fones cos I don't get any help;but Vanessa told me dat shes not cancelling de fones with an attitude but selling de fones;If I want to cancel I must cancel for myself n shes not going to dat cos it's a long process;n dey r going to charge me money to cancel;den I went back again on Monday de twenty five of February;I was sooooo fed up bcos of Vanessa attitude n liesss;I gave her de fones back n told her dat Im not going to pay for something dat is not working; so she said to me she's not going to cancel;but I will come back take de fones used dem n pay dem;n she was talking using a big attitude to me;I dont want de fones anymore dey must keep dem;as dey treated me like a stupid useless customer;given me attitude wen dey talk to me; pressing my rights;using my airtym call Mr Khumalo for help;said he will come back to reslve my complain but till today he never came back to me;I even went Voda World head office n talk to de manager but dey didnt help me;instead I wasted my money;even called customer service everyday but de was no help;people please help me cos these people are pressing my rights,n I have laid de complain within 7 working day but des was no change;Lindi Ndaba