Contract Overlap ****

It doesn't surprise me in the slightest that Vodacom are currently being sued. I just had the following exchange in a store when I went in to enquire about why my bill was significantly higher than it should be:

"Its because you're paying for 2 handsets...You're still paying for the handset on your previous 24 month contract" "What?! But you told me I was due for an upgrade" "Oh yes we offer you an upgrade a few months before the previous contract is up...You have a right to an upgrade but it doesn't replace the payments on the previous contract"

This was never explained to me or even imp****. Aside from being an ********* omission it also makes no logical sense. The whole point was to UPGRADE my package: i.e. new package, same simcard, same number. There was never any implication that I was opening a duplicate package. So I have been sinking an additional R500 or so per month into a obsolete contract. Unbelieveable