Contract overcharge with a touch of network issues

Way back in October 2021 I had a phone call with Vodacom to cancel a data contract that I no longer require or have a need for. After a long struggle, the contract has been successfully cancelled and I no longer received any data allocation the months after. However, I am still receiving a bill in my mailbox for the contract amount each and every month afterwards. Why must I pay for a service that I am no longer receiving? And then Vodacom has the cheek to threaten also!

I decided to call the Vodacom accounts department, but each time when I get to speak to a consultant the line magically gets cut off. Vodacom, next time you want to make the claim for being the best network in South Africa, first make sure your own customer service lines are working properly! Eish!