CC
Cynthia C
1 reviews | Active since Nov 2019
04 Nov 2021, 22:12
contract over charge
I have two contracts with Vodacom, of which i have never had any issues. My last debit on the 25.10.2021 was R504.00. normally it is R498.00 which is the amount i agreed to for both contracts. Suddenly i see the amount has gone to R713.21. I dont even want to know how you got to that amount. The only amount i will allow vodacom to debit is R498.00. Please fix this mess.
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Replies (6)CC
Cynthia C's updateReviewer Update
04 Nov 2021, 22:58im on a call now with Mbalenhle and shes saying that theres an activation of data, i want that thing cancelled and reversed. I do not want data or requested that. cancel this nonsense thats being added ni do not want and will not pay for this. reference ***.
CC
Cynthia C's update04 Nov 2021, 22:58
Reviewer Update
im on a call now with Mbalenhle and shes saying that theres an activation of data, i want that thing cancelled and reversed. I do not want data or requested that. cancel this nonsense thats being added ni do not want and will not pay for this. reference ***.
Vodacom's replyOfficial
05 Nov 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CC
Cynthia C's updateReviewer Update
05 Nov 2021, 10:52Vodacom im still w
CC
Cynthia C's update05 Nov 2021, 10:52
Reviewer Update
Vodacom im still w
CC
Cynthia C's updateReviewer Update
05 Nov 2021, 10:52Im still waiting
CC
Cynthia C's update05 Nov 2021, 10:52
Reviewer Update
Im still waiting
Vodacom's replyOfficial
09 Nov 2021, 07:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2021, 07:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CC
Cynthia C's updateReviewer Update
09 Nov 2021, 08:54Nobody called me or gave me feedback. Do you have a problem with calling customers?
CC
Cynthia C's update09 Nov 2021, 08:54
Reviewer Update
Nobody called me or gave me feedback. Do you have a problem with calling customers?