JL
Janette L
1 reviews | Active since May 2021
15 Feb 2023, 10:36
Contract options do not make sense!
Please could someone from Vodacom that actually knows what is going on explain to me why I do not qualify for a special that was advertised for the Samsung A33 5G plus tablet for R279 per month for 36 months, yet I only qualify for a Samsung A33 5G at R319 per month for 36 months.
Vodacom says my low credit profile does not allow the special yet they will accept me going into a more expensive option. This makes no sense to me at all, it is the exact same device and surely as I have a low credit profile I should be allowed to opt for the cheaper option? I am not sure who did the maths there on this one??
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Feb 2023, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2023, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Feb 2023, 15:21 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query., Regards Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2023, 15:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query., Regards Consumer Website Team
Best regards,