LR
LESEGO R

1 reviews | Active since Nov 2016

21 Nov 2016, 21:31

CONTRACT OPENED WTHOUT THE BENEFITS

<p>VODACOM 4 U CLEARWATER MALL I came into the store in Sept 2016 to change my prepaid to contract , all form filled in, later during (VODACOM4U) the same week thats when all hell broke loose the no airtime no data. next thing i get a call saying my documents were lost in the office and had to come in with the forms i had and redo the forms again . a week passes to a month nothing is loaded then i go back to the shop and they tell me that a digit was wrong they said it would be fixed today with no explanation i get debited again be no explanation as to why i got debited and again i hear that one digit from the number i gave them was wrong. was told it would be solved to this day i havent even received a call back as to whats happening. .so if someone can please tell me whats happening that would be great cause calling the shop hasnt helped much. too much shaddyness here</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team