Contract Opened without Consent & ********** Billing

I'm absolutely disgusted that Vodacom would allow one of their agents/consultants to open/renew a contract in my name that I never instructed.

I recently discovered by studying my monthly statement that I was billed for a new contract for a cellphone number that remained dormant on my account for more than two years (in actual fact this number should have been removed from the system as it one point I asked an agent back in 2019 to block the number as it is no longer in use). To make matters worse, I'm also being billed for subscriptions services on this very cell number to the tune of almost R300 and some change which is absolutely ridiculous - where is the due diligence??? Surely, someone should have noticed that this number is no longer in use as no data nor airtime is being consumed on said number. My bill is running at almost R700 per month on my statement.

I was also told that for a X 24 month contract taken out in December 2019, the contract termination date is April 2022, how in the bladdy hell does that make sense. My contract ought to terminate in December 2021 which should conclude the 24 month (2 year) period. The level of inconsistent service is appalling.

I NEED SOMEONE TO EXPLAIN TO ME HOW IT IS THAT A NEW CONTRACT WAS OPENED IN MY NAME FOR A OLD CELL NUMBER WITHOUT MY CONSENT AND KNOWLEDGE???!!!

This need to be address with the utmost urgency, If not I will take LEGAL ACTION AS THIS IS CLEARLY *****!!!