FM
Fhatuwani M

1 reviews | Active since Oct 2012

10 Oct 2015, 09:48

Contract opened in my name

I was contacted by Vodacom concerning non-payment on an account registered in my name. I disputed the claims since I do not have any contract with them. I was advised to make an affidavit and forward it to Vodacom for investigation. The affidavit distancing myself from the account was obtained from the police station and forwarded three times to the following email address: [Email Removed] I haven't received any acknowledgement or reference number from them, nobody from Vodacom Forensic Department have communicated with me about the incident. I am receiving regular calls from call center demanding that I make payment on the account.<br> <br> After various email to Vodacom, to date no response<br>

0
Replies (1)
Vodacom
Vodacom's reply10 Oct 2015, 11:28
Official
Hello fhatuwani,

Thank you making us aware of your complaint.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Please note that I will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,