Contract on old system and cannot move to new system

Again I have a problem to upgrade one of my numbers on my account.

I have sent numerous e-mails previously in order to get my account details moved from your old system to the new system as I am not getting any customer service on the old system.

Every time when one of my 10 numbers on my contract is due for an upgrade I cannot upgrade on the online system on any double deal/ sometimes any upgrade due to my account being on the old system.

Vodacom upgrade department calls me to advise I have an upgrade due but when we want to do the upgrade they tell me sorry they cannot find my details on system. I then have to tell them check your old system as I know the procedure by now after having frustrations for 10 years.

When they check the old system either the agent do not have access to the old system or the old system is down and they need to call me back later.

Today again the agent told me he cannot access the old system and advised I should contact customer service to migrate my number from old system to the new system, I laughed, as this is a joke, and he ensured me customer service will be able to assist.

I tested his advise again, and contacted customer service who advised me again it cannot be done, and they cannot advise what to do to get the contract on the new system..... is this customer service??

Now today I want an answer from Vodacom as to why I’m still on the old system and what will it take to get me on the new system.

I advise again, I have been a customer for more than 15 years and I have 10 contracts on my account, yes I know it is not millions but should every paying customer not be treated the same????

I am fed up with Vodacom and I’m sure I am not the only customer complaining about this issue.