Contract number paid-up but never removed from the account as per the request

I logged a request to have a contract terminated early and the number to be removed from my account. Its been 5 months now and the number is still attached to my account and I called in today to ask why they have not done anything as I sent several requests that were ignored and I was told I have to wait for 90 days . This is the reference number for the call 5-CTBWIAZWV and the agent I spoke to Melanie Chako.

I am very disappointed with the level of service I am getting from Vodacom.